Privacy Policy and Terms of Use
Last Updated: December 22, 2025
Introduction
Teddy Chat is a service operated by Toy Mint Corporation ("Toymint," "we," "us," "our"). This document explains how we handle information and the terms that apply when you use Teddy Chat.
Teddy Chat is designed for use by pediatric practices and the families they serve. It provides general education and operational routing support. It does not provide medical advice, diagnosis, or nurse triage. If you think this is an emergency, call 911 or go to the nearest emergency department.
If you have questions, contact us at [email protected].
Privacy Policy
1. How this policy applies
Teddy Chat is designed for use by pediatric practices and the families they serve. Toymint may process information, including PHI, on behalf of a clinic under a Business Associate Agreement (BAA) when the clinic uses Teddy Chat in connection with PHI. If there is a conflict between this public policy and a clinic specific agreement or BAA, the clinic agreement and BAA control.
2. Information we collect
We minimize collection and ask users not to enter personal or sensitive information.
Depending on configuration, we may process:
A. Information you choose to enter
- We design the experience to minimize personal information.
- If you enter personal information anyway, we use technical controls intended to reduce collection, but we cannot guarantee all personal information is removed in every case.
- Chat transcripts: we retain text chat transcripts and voice chat transcripts (not audio recordings) for quality review, safety, and defensibility.
B. Operational and security data
We may collect and retain limited operational data to keep the service reliable and secure, such as:
- Event logs like timestamps, module used, safety triggers fired, routing outcomes, and content version identifiers
- Device and usage information like browser type and operating system
- Security logs related to access control and incident detection
C. PHI handling under clinic BAA
If the service is used in connection with PHI, Toymint may create, receive, maintain, or transmit PHI as needed to provide the service. This is governed by the clinic BAA and the clinic's documented instructions.
3. How we use information
We use information to:
- Provide and operate the service
- Maintain safety and reliability, including security monitoring and abuse prevention
- Support clinics with configuration and troubleshooting
- Improve service quality using de-identified or aggregated information where permitted by applicable agreements and law
We do not sell personal information. We do not use PHI for model training, marketing, or unrelated analytics.
4. Data retention
We retain text chat transcripts and voice chat transcripts for six (6) years, then delete them automatically unless a legal hold applies. We also retain operational and security logs as needed for security, auditability, and service integrity.
5. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information, including encryption in transit and access controls. No system is perfectly secure, but we design to reduce risk and respond quickly when issues arise.
6. Incident response and notification
If we discover an incident involving information within our control, we investigate and take steps to contain and remediate.
If the incident involves PHI processed under a clinic BAA, notification timelines and requirements are governed by the BAA.
7. Children's privacy
Teddy Chat may be used by children in pediatric settings. We do not knowingly seek to collect personal information from children.
Parents and guardians should supervise a child's use. If you believe a child provided personal information, contact [email protected] and we will work with the clinic and take appropriate steps consistent with applicable law and any clinic BAA.
8. Third parties and service providers
We use service providers to help run Teddy Chat. These providers may process information only to perform services for us and are subject to contractual obligations appropriate to their role.
If a service provider creates, receives, maintains, or transmits PHI on our behalf, we require appropriate HIPAA business associate obligations.
9. International users
Teddy Chat may be accessed from different jurisdictions. We design our practices to comply with applicable laws that apply to our role and the configured service.
10. Your choices and requests
If you want to request deletion of personal information that we may have collected, contact [email protected].
If the request relates to PHI held under a clinic BAA, the clinic controls those records and you should contact the clinic directly. We will support the clinic's request as required under the BAA.
11. Changes
We may update this policy. If changes are material, we will post an updated version and update the Last Updated date.
12. Privacy Center
You can use our Privacy Center to submit a request to delete personal information we may control for operating and securing the service. If your request relates to records held by your pediatric clinic (including PHI), please contact the clinic directly. We will support clinic directed requests as required under the applicable clinic agreement and BAA.
Terms of Use
1. Who can use Teddy Chat
Teddy Chat is intended for:
- Parents and guardians using it for a child
- Patients and families using it in connection with a pediatric practice
- Clinic staff and authorized users operating the service for the practice
2. Not medical advice
Teddy Chat provides general educational information and operational routing support only. It is not medical advice, not a diagnosis, and not a substitute for professional care.
If you think this is urgent, seek immediate medical care or call 911.
3. Acceptable use
You agree not to:
- Try to enter sensitive personal information you do not need to share
- Use the service for unlawful, abusive, or harmful purposes
- Attempt to break, probe, reverse engineer, or disrupt the service
4. Third party services
Some features may use third party services. Toymint is not responsible for outages or changes caused by third parties outside Toymint's control.
5. Intellectual property
Teddy Chat and its content, software, and branding are owned by Toymint or its licensors and are protected by intellectual property laws. You may not copy, modify, or distribute the service except as allowed by law.
6. Disclaimers
The service is provided on an as is and as available basis. We do not warrant uninterrupted or error free operation.
7. Limitation of liability
To the maximum extent permitted by law, Toymint is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.
8. Indemnification
If you misuse the service or violate these Terms, you agree to indemnify and hold Toymint harmless from resulting claims and losses, to the extent permitted by law.
9. Termination
We may suspend or terminate access if we believe the service is being misused or if required for security or legal reasons.
10. Governing law
These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.
Contact
Toy Mint Corporation
General: [email protected]
Legal: [email protected]
